Privacy Policy
Last updated: June 15, 2026
1. Introduction
GREENPOLAND Sp. z o.o. ("Signal Neural", "we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, SaaS platform, API, and related services (collectively, the "Service"). We comply with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Lei Geral de Proteção de Dados (LGPD), and other applicable laws.
2. Information We Collect
2.1 Personal Data – When you register, use our Service, or contact us, we may collect: name, email address, billing information, company name, VAT number, IP address, device identifiers, and any data you submit via forms or API.
2.2 Usage Data – We automatically collect information about your interactions with the Service: pages visited, features used, AI crawler logs (GPTBot, ClaudeBot, etc.), GEO/AIO metrics, and API request metadata.
2.3 Cookies & Tracking – We use essential, functional, and analytics cookies (see our Cookie Policy). You may control cookie preferences via your browser settings.
3. How We Use Your Information
We use collected data to: provide, maintain, and improve the Service; process payments and invoices; detect AI crawlers and optimize GEO/AIO performance; respond to inquiries and support requests; enforce our Terms of Service; comply with legal obligations; and develop new features (anonymized or aggregated data only).
4. Legal Bases for Processing (GDPR)
For individuals in the European Economic Area (EEA), we process personal data based on: (a) your consent (e.g., marketing communications); (b) performance of a contract (e.g., providing our Service); (c) legitimate interests (e.g., improving security and functionality); (d) compliance with legal obligations.
5. Data Sharing and Disclosure
We do not sell your personal data. We may share information with: Service providers (payment processors, cloud hosting, email delivery) under strict confidentiality; Legal authorities if required by law or to protect our rights; Business transfers (merger, acquisition, or asset sale). Our processors are located in Poland, USA, and other jurisdictions – each adheres to applicable data protection laws.
6. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We implement Standard Contractual Clauses (SCCs) or equivalent safeguards for transfers from the EEA to third countries. By using our Service, you acknowledge such transfers.
7. Data Retention
We retain personal data as long as your account is active or as needed to provide the Service. Usage logs (crawler telemetry) are anonymized after 12 months. You may request deletion of your data (subject to legal retention obligations).
8. Your Rights
Depending on your jurisdiction, you may have the right to: access, rectify, or erase your personal data; restrict or object to processing; data portability; withdraw consent; lodge a complaint with a supervisory authority. To exercise these rights, contact us at privacy@signalneural.com.
9. Security Measures
We implement technical and organizational safeguards: encryption in transit (TLS 1.3), encrypted backups, access controls, regular security audits, and intrusion detection. However, no method of transmission over the Internet is 100% secure.
10. Children's Privacy
Our Service is not directed to individuals under 16. We do not knowingly collect personal data from minors. If you become aware of such data, please contact us.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified via email or a prominent notice on our website. Your continued use of the Service after the effective date constitutes acceptance of the revised policy.
12. Contact Us
For privacy-related inquiries, please write to:
GREENPOLAND Sp. z o.o.
ul. Sienkiewicza 43/17, 08-110 Siedlce, Poland
Email: privacy@signalneural.com